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For restaurants, cafés and tea houses

Hear the complaint before the guest leaves.

With an NFC & QR stand on the table, guests share their opinion in 10 seconds. Complaints land in your Telegram right away, and then every guest is invited to share on Google.

  • No card required
  • We bring the stands
  • Cancel any time

9:41
NNar KafeTable 4
AZRUEN

How was your visit today?

↑ Try it: tap a star

  • No sign-up needed
  • Takes 10 seconds
  • The owner reads it personally

via Ulduzla

Pick a star: with 1–3 the complaint goes straight to your Telegram. At the end every guest gets the same Google invite.

  • Google Maps
  • Telegram
  • WhatsApp
  • NFC & QR
  • AZ · RU · EN
  • Google Maps
  • Telegram
  • WhatsApp
  • NFC & QR
  • AZ · RU · EN

The problem

Unhappy guests won't tell you. They'll write about it at home.

  1. 01

    Silent at the table

    When the waiter asks “is everything fine?”, an unhappy guest usually says “yes”, pays and leaves.

  2. 02

    Loud at home

    They share it on Google and Instagram. That review stays on your restaurant's page for months.

  3. 03

    You find out too late

    By the time you hear about the problem, the guest is gone, and so is the chance to win them back.

Ulduzla closes that gap: the complaint reaches you while the guest is still at the table, so you can fix it right there.

How it works

One tap for the guest, no extra work for you.

Features

Complaints on your phone within minutes

As soon as a 1–⁠3 star review comes in, a Telegram message arrives: which branch, which table, what went wrong.

  • Urgent cases are flagged separately
  • Guests can leave their number, you reply on WhatsApp in one click
  • Goes to the whole team or just the manager

A stand for every table

Each stand has both NFC and QR, so even older phones work. We bring the stands and set them up.

  • Separate reports per table and branch
  • Lost a stand? Switch it off in one click
  • Print-ready QR cards in the panel

AI reads every week, you get it in a minute

Every Monday morning a short report arrives: the most common problems and what to do this week.

  • Reviews in any language are summarised for you
  • Each review's topic and urgency are tagged automatically
  • Insights come only from your own reviews

No complaint gets forgotten

Every negative review gets a status: new, seen, resolved. The panel opens on your phone like an app.

  • Filter by branch, table and date
  • Internal notes: who did what
  • Compare ratings across branches

Who it’s for

Who it's for

Anywhere guests sit, wait, and then write on Google.

  • Restaurants

    A stand on every table

  • Cafés & coffee shops

    On tables and at the till

  • Tea houses

    Next to the tea service

  • Pastry shops

    Display and till

  • Fast food

    Till and takeaway

  • Hotel restaurants

    Breakfast room

Follows Google's rules

After giving feedback, every guest sees the same Google invite, whatever their rating. We never ask for a particular rating, never give discounts for reviews and never pressure anyone. That keeps your business profile safe.

More on Google's rules (in Azerbaijani)

Pricing

Monthly, in AZN. The first 30 days are free, with 3 stands.

Pro

Most popular

79AZN / month

Unlimited stands, Telegram alerts, AI tagging and a weekly report

Start with a pilot

Network

59AZN / per branch

Everything in Pro, branch comparison, multiple users

Start with a pilot

We install the stands on every planNo fixed-term contractReview page in AZ / RU / EN

Pilot

Pilot programme for our first restaurants

We're working hand in hand with the first restaurants in Baku. No risk: try it for 30 days and see the results in your own panel.

  • What the pilot includes
  • 3 free stands: we bring them and place them on your tables
  • We set up the panel and Telegram alerts together
  • 30 days of every Pro feature
  • At the end we review the results together, and you decide

Or contact us directly

Apply

Fill in the form and we'll get in touch to agree on a time to set up the stands.

We only use your details to get in touch with you. Privacy policy

FAQ

Frequently asked questions

Didn't find your answer? Write to us

Does NFC work on every phone?

iPhone XS and newer, and Android phones with NFC turned on, open the link with a tap. For everyone else the same stand has a QR code.

Do guests need to download anything?

No. The page opens in the browser, with no sign-up. It works in Azerbaijani, Russian and English.

Is this allowed under Google's rules?

Yes. Every guest sees the same Google invite, whatever their rating. We never ask anyone for stars and never offer rewards for reviews.

How much do the stands cost?

The first 3 stands are included in the subscription. Extra stands are a one-off payment that depends on quantity: write to us and we'll quote.

Who sees the reviews?

Only your team. A guest's phone number is stored only if they leave it themselves, and it's deleted automatically after 90 days.

How does the pilot work?

30 days free, with 3 stands. We bring and install the stands and set up the panel with you. Whether to continue is up to you.

Don't lose the next unhappy guest

30 days free. We bring and install the stands.

Join the pilot